# default > default knowledge base – help articles and documentation. ## Sizing & Product Info - [What size am I?](https://support.everlane.com/en_us/what-size-am-i-BkLbhH6Ri.md): Unsure of what size will work Check out our Size Guides located right above the size offerings on each product page There you can find garment and b - [Which style of women's denim will work best for me?](https://support.everlane.com/en_us/which-style-of-women's-denim-will-work-best-for-me-H1DW3H6Ri.md): Not sure what style is right for you Heres a quick overview of our bestselling styles to help point you in the right direction The Cheeky Familyou - [Which style of men's denim will work best for me?](https://support.everlane.com/en_us/which-style-of-men's-denim-will-work-best-for-me-r1ubhSaCj.md): Our Uniform denim is made of 4waystretch denim so its super comfy and moves with you as you move If youre looking for jeans with low or no stretch check - [What size shoe should I buy?](https://support.everlane.com/en_us/what-size-shoe-should-i-buy-SkYZhrpRi.md): Nearly all of our shoes are handcrafted at different factories so each style will have a slightly different fit and sizing scale We recommend taking a look - [Can I mix and match styles in a single bundle?](https://support.everlane.com/en_us/can-i-mix-and-match-styles-in-a-single-bundle-By3hHT0i.md): Yes you can mix and match our underwear for your own bundle Any colors and styles available for the same bundle price can be mixed and matched to receive the - [Can I add myself to a waitlist if my item isn't available now?](https://support.everlane.com/en_us/can-i-add-myself-to-a-waitlist-if-my-item-isn't-available-now-rJTZnr60j.md): We will have a waitlist available if one of our products sells out and we have more of it on the way or we have plans of it coming back soon You can add - [How can I leave a review for a product I purchased?](https://support.everlane.com/en_us/how-can-i-leave-a-review-for-a-product-i-purchased-B1yM2BpRo.md): A few weeks after your order ships youll receive a link to review the items you purchased Once you submit your review itll go live on the site within a few - [My clothing shrank — is it defective?](https://support.everlane.com/en_us/my-clothing-shrank-is-it-defective-ryX8hB1kye.md): Shrinkage can be a real downer when it comes to your favorite pieces especially with natural fibers like cotton wool cashmere and linen It usually happens - [How should I care for my denim?](https://support.everlane.com/en_us/how-should-i-care-for-my-denim-SJ2kxeNlWe.md): Check out The Better Fabric Care Guide for extra tips on how to get more miles out of your favorites - [How should I care for my shoes?](https://support.everlane.com/en_us/how-should-i-care-for-my-shoes-BJ10CHJ1Je.md): Care For What You Wear Footwear When you invest in quality shoes you want them to lastand at Everlane were all about making sure they do From selecting t - [Denim Repair Program FAQ](https://support.everlane.com/en_us/denim-repair-program-faq-Hynq_R0Agx.md): What is the Everlane Denim Repair program For a limited time were offering complimentary Everlane denim repairs at our Williamsburg store to help extend the ## Returns & Exchanges - [What is your return policy?](https://support.everlane.com/en_us/what-is-your-return-policy-H1fMnra0s.md): Return Policy Not the right fit Or went overboard with your retail therapy No worries Were happy to accept returns on unworn items in their original cond - [How do I start a return?](https://support.everlane.com/en_us/how-do-i-start-a-return-HyNM3S6Co.md): If youre in the US weve got three ways for you to return mailin inperson at your local Happy Returns Bar or IRL at any of our retail stores Retur - [How do I start a return if I checked out as a guest?](https://support.everlane.com/en_us/how-do-i-start-a-return-if-i-checked-out-as-a-guest-SkcG2rT0o.md): If you checked out as a guest you can create a return by navigating to our Returns Page here or by selecting the Start a Return button in your shipping c - [How do I return or exchange a gift?](https://support.everlane.com/en_us/how-do-i-return-or-exchange-a-gift-HJUMnBTAs.md): We want you to be able to get something you love so were happy to assist you to swap it out discreetly You can return any returnable Everlane item you rece - [Can I return regular sale items?](https://support.everlane.com/en_us/can-i-return-regular-sale-items-SyOznST0i.md): Returns and exchanges for sale purchases follow our standard return policy unless listed as Final Sale - [Can I return or exchange Final Sale items?](https://support.everlane.com/en_us/can-i-return-or-exchange-final-sale-items-H1hGhHaRs.md): Were very sorry but were unable to offer returns or exchanges of Final Sale items All Final Sale items have Final Sale messaging displayed on the product pa - [What is Re:Everlane?](https://support.everlane.com/en_us/what-is-reeverlane-ryFHCpo9yx.md): If youre in the US weve partnered with Poshmark so customers can easily resell their verified Everlane purchases on Poshmark with one click via the Rese - [Can I make an exchange?](https://support.everlane.com/en_us/can-i-make-an-exchange-HySMnBT0j.md): If youre in the US we offer direct exchanges for a different size color or length of any instock item excluding final sale or underwear purchases if pur - [Can I combine my mail-in returns using one shipping label?](https://support.everlane.com/en_us/can-i-combine-my-returns-using-one-label-r1OMnS6As.md): When creating your return through our returns site you can create one return for multiple items from different returns If you are mailing back your return - [How does Happy Returns work?](https://support.everlane.com/en_us/how-does-happy-returns-work-HynM2H6Ci.md): Weve partnered with Happy Returns to allow for quick easy and environmentally sustainable returns in person across the US Happy Returns Bars All eli - [When can I expect my refund?](https://support.everlane.com/en_us/when-can-i-expect-my-refund-HyvfnHaAi.md): Return processing typically takes one to two weeks to arrive at the warehouse and can take up to three weeks from the date received to be processed Well s - [How much do online returns cost for orders outside of the US?](https://support.everlane.com/en_us/how-much-do-online-returns-cost-for-orders-outside-of-the-us-SJVdhj4Xeg.md): Were happy to accept returns of unworn items in their original condition unwashed tags attached shoes in shoe boxes within 30 days Canada or 45 days all - [Are duties and taxes refunded if I make a return?](https://support.everlane.com/en_us/are-duties-and-taxes-refunded-if-i-make-a-return-Bk9fnBaRs.md): Duties and taxes are refundable upon return for purchases made in the following countries only Australia Austria Belgium Canada Cyprus Czech Republi ## Orders & Shipping - [What are your shipping methods?](https://support.everlane.com/en_us/what-are-your-shipping-methods-HJkCniTXel.md): It usually takes about 1-3 business days to pack up and ship your order Please note that DHL Express service is temporarily unavailable At this time we do - [How do I track my order?](https://support.everlane.com/en_us/how-do-i-track-my-order-r1WmnBaAi.md): - [Can I edit or cancel my order?](https://support.everlane.com/en_us/can-i-edit-or-cancel-my-order-SJemhHp0j.md): Although were unable to edit the contents of your order after its been placed we can often help you cancel your order completely depending on how far along y - [What is a preorder or backorder, and when will my order ship?](https://support.everlane.com/en_us/what-is-a-preorder-or-backorder-and-when-will-my-order-ship-Syv72r60j.md): Sometimes we just cant wait to share our new products with you so we give a little sneak peak and let you buy it early before its instock at our warehouse - [Do you offer gift wrapping or gift messages?](https://support.everlane.com/en_us/do-you-offer-gift-wrapping-or-gift-messages-Symm2HaRj.md): We dont offer gift wrapping but were happy to include a gift message with your order At the final checkout screen just check the box that says Thi - [What is PackageProtect by Onward?](https://support.everlane.com/en_us/what-is-packageprotect-by-onward-HJBzhfGoxl.md): Weve partnered with Onward to offer PackageProtect an optional addon you can select at checkout to give your order extra peace of mind When you add Onwa - [What does Carbon Neutral shipping through Onward mean?](https://support.everlane.com/en_us/what-does-carbon-neutral-shipping-through-onward-mean-HJg3hffile.md): When you choose the Onward shipping protection at checkout we partner with Onward to estimate and offset the carbon emissions created by delivering your order ## Payments & Store Credit - [What currency are your prices in?](https://support.everlane.com/en_us/what-currency-are-your-prices-in-Hk9X3SpRo.md): We display and collects payments in the local currencies of select countries and territories To view or change your currency Desktop Click the flag in t - [Are duties and taxes included?](https://support.everlane.com/en_us/are-duties-and-taxes-included-SkY72STAs.md): We collect all applicable duties taxes and fees mandated by your local government at checkout so that you arent required to pay additional fees to have your - [Where can I find my store credit balance?](https://support.everlane.com/en_us/where-can-i-find-my-store-credit-balance-rk2XnHTAi.md): You can find your store credit balance in the dropdown menu located in the top right corner of the site Just log into your Everlane account and hover over y - [Can store credit be used online and in stores?](https://support.everlane.com/en_us/can-store-credit-be-used-online-and-in-stores-SkrV3H6As.md): Yes Store credit can be used online and in our retail stores Your store credit is associated with your Everlane account and will automatically apply to your n - [Can I get a refund to my original form of payment even though I was refunded in store credit?](https://support.everlane.com/en_us/can-i-get-a-refund-to-my-original-form-of-payment-even-though-i-was-refunded-in-store-credit-HkZ4hr6Cj.md): If you make a return on an order paid for with store credit we will automatically refund you in store credit At this time our system can only refund you thro - [Do you offer gift cards?](https://support.everlane.com/en_us/do-you-offer-gift-cards-ByTmhSTRs.md): Yes both physical and digital gift cards can be purchased here Please note Gift cards are nonrefundable - [Where do I redeem my gift card?](https://support.everlane.com/en_us/where-do-i-redeem-my-gift-card-S1bE2rp0o.md): Enter your gift card code or promo code under Gift Card Code at checkout or by logging into your account and navigating here Please note Promo code ## Company FYIs - [How do I contact Everlane support?](https://support.everlane.com/en_us/how-do-i-contact-everlane-support-BJLN3Hp0s.md): For email and text support please contact us here and well get back to you as quickly as possible typically within 24 hours Please include any relevant d - [Where can I buy Everlane products?](https://support.everlane.com/en_us/where-can-i-buy-everlane-products-SJv0XjP16.md): All Everlane® products shipped directly from our distribution center are sold exclusively through httpswwweverlanecom or in person by associates at ou - [Transparency & Sustainability](https://support.everlane.com/en_us/transparency-and-sustainability-HkvV3SaRi.md): - [Giving Back](https://support.everlane.com/en_us/giving-back-HJO43rpAi.md): Our Black Friday Fund has been an integral part of our company since 2014 Every year since then we have donated a portion of our Black Friday profits to proje - [Bulk orders](https://support.everlane.com/en_us/bulk-orders-rkFVnS6Co.md): Wed love to help you place a bulk order with us Bulk orders are purchases that consist of 11 or more items of the same style size and color Uniform ord - [Press & Affiliates](https://support.everlane.com/en_us/press-and-affiliates-Skt4nH60s.md): - [Careers](https://support.everlane.com/en_us/careers-BJ943SaCo.md): ## Account Info - [Do I have to create an account?](https://support.everlane.com/en_us/do-i-have-to-create-an-account-SJ0V3HaRj.md): Youre able to place an order with us under your Everlane account or as a guest To checkout as a guest simply navigate to your cart on any mobile device and - [How do I change my account password?](https://support.everlane.com/en_us/how-do-i-change-my-account-password-r1kS3HaAs.md): To change or reset your password click Log In at the top right corner of everlanecom and then click the Reset Password link at the login window Well send y - [How can I unsubscribe from emails?](https://support.everlane.com/en_us/how-can-i-unsubscribe-from-emails-r1lS3HTAs.md): If you would like to unsubscribe just click the unsubscribe button found at the bottom of any of our emails Unsubscribing will prevent you from receiving prom - [How can I request for my data to be removed?](https://support.everlane.com/en_us/how-can-i-request-for-my-data-to-be-removed-r1Zr3S6Aj.md): To request your customer data removal under CCPA or GDPR guidelines please reach out to us here for assistance You can also leave a voicemail on our CCPA re ## Promotions - [Where do I enter my promo code?](https://support.everlane.com/en_us/where-do-i-enter-my-promo-code-Skok7iopR.md): If you have a promo code you can enter it in the Gift or promo code field at checkout Some promotions like our 15 off Welcome Discount will automatically - [Why is 20% off not applying to my first order?](https://support.everlane.com/en_us/why-is-20-off-not-applying-to-my-first-order-rkf4hrTAi.md): Our 15 off promo is for first-time customers and can only be applied to newly created accounts for customers who have signed up for our mailing list - [Can I get a price adjustment?](https://support.everlane.com/en_us/can-i-get-a-price-adjustment-HkR73S6Ai.md): If you bought something at full price and the price is lowered within seven days of your purchase wed be happy to honor a price adjustment Price adjustmen ## Retail - [What's Everlane's phone number?](https://support.everlane.com/en_us/what's-everlane's-phone-number-ByfrhBp0i.md): For email and text support please contact us here and well get back to you as quickly as possible typically within 24 hours Please include any relevant d - [Can I ship or reserve products to the store for pickup?](https://support.everlane.com/en_us/can-i-ship-or-reserve-products-to-the-store-for-pickup-B1mH2HTRs.md): Our stores are able to put items on hold for you to purchase instore At this time were not able to ship items to our stores for pick upbut if the items are - [Can I return online purchases to a store location?](https://support.everlane.com/en_us/can-i-return-online-purchases-to-a-store-location-SJmH3HTAs.md): Yes our store teams can take care of your returns and help with exchanges All inperson returns are free For IRL returns youll need to provide the order nu - [Do you offer personal styling at your stores?](https://support.everlane.com/en_us/do-you-offer-personal-styling-at-your-stores-Sk4r2rTCi.md):