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Customer Q&A

Returns & Exchanges

  • What is your return policy?
  • How do I start a return?
  • Can I make an exchange?
  • How does Return Credit Work?
  • How do I return or exchange a gift?
  • When can I expect my refund?
See all 10 articles

Orders & Shipping

  • What are your shipping methods and how long do they take?
  • Can I edit/cancel my order or change my address?
  • How do I track my order?
  • What if my order arrives damaged, incorrect, or is missing an item?
  • Placing a Bulk Order
  • How do referrals work?
See all 15 articles

International

  • What are my International shipping options?
  • How to Return an International Order
  • How to Exchange an International Order
  • How to Return an International Gift
  • What if my items arrive damaged, defective, or incorrect?
  • Are duties and taxes included on order placed and upon return?
See all 8 articles

Payment & Store Credit

  • Why is 10% off not applying to my first order?
  • Bundling Promotions - What is your policy?
  • Where do I enter my promo code?
  • What forms of payment do you take?
  • What currency are your prices in?
  • Where can I find my store credit balance?
See all 9 articles

Retail & Sizing

  • Can I return online purchases to a store location?
  • What size am I?
  • What size shoe should I buy?
  • How can I check store inventory?
  • Can I ship to the store or reserve for pick-up?
  • Do you offer in-store pickup or curbside service at your retail stores?
See all 8 articles

COVID-19 Updates

  • How we’re handling COVID-19
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