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Customer Q&A
Company FYIs
What's Everlane's phone number?
How has COVID-19 impacted team operations?
Transparency & Sustainability
Giving Back
Bulk orders
Press & Affiliates
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Sizing & Product Info
What size am I?
Which style of women's denim will work best for me?
Which style of men's denim will work best for me?
What size shoe should I buy?
Can I mix and match different tees in a single bundle?
What size should I get in your denim?
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Returns & Exchanges
What is your return policy?
How do I start a return?
Can I make an exchange?
How do I return an order if I checked out as a guest?
Can I make an exchange for a different color, style or inseam?
How do I return or exchange a gift?
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Orders & Shipping
What are your shipping methods and how long do they take?
Can I edit/cancel my order?
How do I track my order?
What if my order arrives damaged, incorrect, or is missing an item?
Do you offer gift wrapping or gift messages?
How much does shipping cost?
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Payment & Store Credit
How do returns work with Catch?
How does Catch work?
What forms of payment do you take?
Where can I find my store credit balance?
Can store credit be used online and in stores?
Do you offer gift cards?
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Account Info
Do I have to create an account?
How do I change my account password?
How do I delete my account?
How can I unsubscribe from emails?
How can I request for my data to be removed?
Retail
What's Everlane's phone number?
What safety measures are being taken in stores?
Can I return online purchases to a store location?
Can I ship or reserve products to the store for pickup?
Do you offer personal styling at your stores?
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