Customer Q&A

Company FYIs

• What's Everlane's phone number?
• How has COVID-19 impacted team operations?
• Transparency & Sustainability
• Giving Back
• Bulk orders
• Press & Affiliates

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Sizing & Product Info

• What size am I?
• Which style of women's denim will work best for me?
• Which style of men's denim will work best for me?
• What size shoe should I buy?
• Can I mix and match different tees in a single bundle?
• What size should I get in your denim?

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Returns & Exchanges

• What is your return policy?
• How do I start a return?
• Can I make an exchange?
• How do I return an order if I checked out as a guest?
• Can I make an exchange for a different color, style or inseam?
• How do I return or exchange a gift?

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Orders & Shipping

• What are your shipping methods and how long do they take?
• Can I edit/cancel my order or change my address?
• How do I track my order?
• What if my order arrives damaged, incorrect, or is missing an item?
• Do you offer gift wrapping or gift messages?
• How much does shipping cost?

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Payment & Store Credit

• How do returns work with Catch?
• How does Catch work?
• What forms of payment do you take?
• Where can I find my store credit balance?
• Can store credit be used online and in stores?
• Do you offer gift cards?

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Account Info

• Do I have to create an account?
• How do I change my account password?
• How do I delete my account?
• How can I unsubscribe from emails?
• How can I request for my data to be removed?

Retail

• What's Everlane's phone number?
• What safety measures are being taken in stores?
• Can I return online purchases to a store location?
• Can I ship or reserve products to the store for pickup?
• Do you offer personal styling at your stores?