Customer Q&A
Returns
- What is your return policy?
- How do I start a return?
- Can I make an exchange?
- Why didn’t I get a Return Credit?
- What if I used part of my Return Credit?
- How does Return Credit Work?
International Shipping
- What are my International shipping options?
- How to Return an International Order
- How to Exchange an International Order
- How to Return an International Gift
- What if my items arrive damaged, defective, or incorrect?
- Are duties and taxes included on order placed and upon return?
Orders & Shipping
- What are your shipping methods and how long do they take?
- Can I edit/cancel my order or change my address?
- Place a Bulk Order
- Get in touch with press and affiliate team
- Where do you ship?
- How much does shipping cost?
Payment & Store Credit
- Why is 10% off not applying to my first order?
- Bundling Promotions - What is your policy?
- Where do I enter my promo code?
- What forms of payment do you take?
- What currency are your prices in?
- Where can I find my store credit balance?
Retail, Sizing, & CWYP
- Can I return online purchases to a store location?
- What size am I?
- What size shoe should I buy?
- How can I check store inventory?
- Can I ship to the store or reserve for pick-up?
- What is Choose What You Pay, and why are you doing it?