What if my order has been marked as delivered, but I haven't received it?

If your order is marked as delivered, but you still don't have your new Everlane pieces, a few things may have occurred:

• Your delivery person put your package somewhere discreet to make sure no one steals it—behind a plant, under a bush, we've seen it all (and appreciate their thoughtfulness).
• Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way.
• A neighbor or roommate may have accepted the package for you.

If the above doesn't apply and you can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after ten days, please let us know here. 

Please note: We are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with an order shipped to a forwarding address, including lost shipments, or questions regarding tracking.

For UPS Domestic Packages: If your package is marked as lost or damaged, feel free to file a claim with UPS directly. 

If you happen to receive your original order after you’ve received your replacement package, we kindly ask that you return the former. You can contact us, and we will send you a return label so you can ship the original package back to us free of charge.