What if my order arrives damaged, incorrect, or is missing an item?

Please contact us here and we'll make sure you're taken care of.

Select Order Issues from the dropdown menu. Then, find the product name, which can be found by logging into your Everlane account and navigating to Orders & Returns or in your confirmation email.

If we're assisting you with a defective or incorrect item, we will provide a free return label and ask that you send the damaged or incorrect product back to us.