We offer the option to claim Return Credit once a return is initiated. This allows you to place an exchange order right away, while your return is still being shipped and processed.
If you select this option during your return, we’ll immediately credit your Everlane account for the full amount of your refund.
Please note that this credit is temporary and expires in 14 days. Any Return Credit remaining when we have processed your return package will be refunded to your original form of payment.
Also, if you have placed an order using Return Credit as your payment, and you wish to return the order, it will not be eligible for Return Credit. Once the warehouse receives and processes your return, they will post the credit to your Everlane account, which you can then use to place a new order. If you prefer a refund to your original payment, please contact us and we will take care of it for you!