The COVID-19 epidemic continues to evolve by the day. As a business and a community, we believe that we must do our part to slow the spread of the virus while we continue to operate.
As of now, our retail stores are closed until the shelter-in-place mandate is lifted in California and New York, and we feel it is safe to open. Our online store remains open, and we’ll be available at email@example.com or via our social channels 24/7.
Please note: Our shipping and customer response times are significantly delayed at this time. Domestic and international orders will take up to 10 business days to ship.
Why is Everlane retail closed?
Will you continue to launch new products?
We will continue to launch new products carefully during this time. Our hope is that we can bring some sense of normalcy to our customers who still want to shop with us.
What is the plan for online fulfillment?
Our distribution center is currently up and running and taking extensive precautions to ensure the safety of its workers. We’re continuing to closely monitor local and governmental guidelines to ensure our fulfillment workers are cared for.
Will my shipment be delayed?
Due to COVID-19, we are experiencing shipping delays. Domestic and international orders will take up to 10 business days to ship. Once shipped, they will take approximately 2-5 days to arrive to customers in the U.S. and 4-7 days to arrive internationally. Express shipping times will remain the same.
For International Express Shipment Carrier Delays, please check here.
For International Standard Shipment Carrier Delays, please check here.
How can I return or exchange?
In response to COVID-19, we have extended our return policy to 90 days, and have waived mail-in return fees for US returns. If your return is at risk of falling outside of this window, please reach out to firstname.lastname@example.org for more information.
What is happening with your factories during this time?
Currently, most of our factories are still open. We have been in constant communication with our factories, suppliers, and distribution center to ensure they are each putting protections in place for their workers.
How are factories taking care of their employees?
Our factories have been going above and beyond to ensure the safety of their workers and are following all government guidelines. All factory workers have paid sick leave and are required to stay at home if they are unwell. Additionally, each factory is enacting stringent measures for optimal hygiene, such as setting up sanitizing stations at each workstation and throughout the workplace, temperature-checking, and educating employees on health and safety. The issue is constantly evolving and we are laser-focused on monitoring new developments at all levels of the supply chain.
How are you taking care of your team?
We have taken steps to ensure the health and safety of our team, which includes closing all retail stores and having our HQ team work remotely during this time. In order to take care of the team long term, we have cut senior leadership salaries by 25%, and our CEO has taken his salary to zero for the duration of this time.
How has COVID-19 impacted team operations?
The COVID-19 pandemic has affected everyone around the world, and Everlane is no exception. You can find more information on how it has impacted our business in a note from our founder.
We heard there was an interest in unionizing at Everlane. What happened?
For context, four months ago a select group of our remote customer experience team expressed interest in forming a union. Everlane has and always will support workers’ rights to choose to unionize via the democratic election process outlined by the National Labor Relations Board (NLRB). In the four months since this started, there was never a petition filed with the NLRB to begin that process.
In the past few days, some have said that Everlane used the COVID-19 pandemic as a way to end internal union-organizing efforts on our customer experience team. We would never do that. Firing as a form of union-busting is unethical and illegal. This has been an incredibly challenging time, and this decision was not in any way related to unionization efforts.
While we had to let go of 42 part-time customer experience team members—14% percent of the total layoff—we were able to convert 16 to full-time positions with health benefits. We sincerely apologize to anyone who felt wronged in this process.