Based outside of the US? Please visit our International Returns Page.
Please review our return policy before starting your return!
Mail-In (US Only) -
To initiate your return, please do the following:
Step 2. Select the item(s) you would like to return and the reasons you are returning them. *some of the return reasons require a follow-up reason to be selected before moving on to the next page
Step 3. Print the prepaid shipping label provided and mail in the package. Please send the item(s) back to us within 30 days.
Once you initiate your return, you can choose to receive a Return Credit (as long as the order being returned was not paid for with Return Credit). You can then use the Return Credit to place a new order.
If you would like the money refunded to your original payment method instead, please allow 4-6 weeks from the time you send the package until the warehouse receives and processes your returned item(s). You will be refunded once our warehouse has completed processing your returned item(s). If you utilize Return Credits, any remaining credits will be refunded to the original form of payment.
In-store (US Only)
Our stores are happy to accept your returns or help with an exchange!
You can return any items eligible for return to our stores as long as it is within the 30-day return window. Please make sure the return item(s) have the original tag(s), packaging, and are unworn and unwashed. Please bring proof of purchase such as your order number or email associated with your Everlane account.
If you are looking to exchange an item, please note that we may not have inventory available to do a direct exchange in-person. But our amazing store teams can always order a new item for you and have it shipped to the address you provide with free expedited shipping from our warehouse.
You’re also able to return in-store purchases by mailing them in as well. Just follow the mail-in steps above!
Happy Returns (US Only):
We have also partnered with Happy Returns to allow for in-person returns in locations all over the US. To find your nearest Happy Returns Bar locations that accept Everlane returns, please click here. You can read more about Happy Returns here.