How to Return an International Order – Everlane

To create an International return, please complete the process using the instructions below.

Refunds may only be issued to the credit card or PayPal account used to make the original purchase.

If you have any questions, reach out to us at Support@everlane.com.

Americas	Duties and Taxes Refunded	Instructions
Canada	Yes	We offer mail-in returns. Print the Return Authorization Number (RMA) and return shipping label on our website. Please initiate a return here.
Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Uruguay	No	We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Everlane. Returns may take several weeks to be processed, please allow 1-2 weeks for your refund to process once your package has reached our warehouse. Please initiate a return here to receive a Return Authorization Number (RMA), and return address.
Asia Pacific	Duties and Taxes Refunded	Instructions
Australia	No	We offer mail-in returns via our third-party partner ZigZag Global. Return shipping labels are provided through ZigZag for a fee. Once your return has arrived at ZigZag’s Return Centers, please allow 2-4 business days for your refund to be processed. Please initiate a return here.
Bangladesh, Bhutan, Cambodia, China, Fiji, Hong Kong, India, Indonesia, Japan, Lao People's Democratic Republic, Macau, Malaysia, Maldives, Mongolia, New Zealand, Pakistan, Papua New Guinea, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, The Republic of Korea, Vietnam	No	We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Everlane. Returns may take several weeks to be processed, please allow 1-2 weeks for your refund to process once your package has reached our warehouse. Please initiate a return here to receive a Return Authorization Number (RMA), and return address. Return shipping labels are not provided by Everlane.
Europe, Middle East, and Africa	Duties and Taxes Refunded	Instructions
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Sweden, United Kingdom	No	We offer mail-in returns via our third-party partner ZigZag Global. Return shipping labels are provided through ZigZag for a fee. Once your return has arrived at ZigZag’s Return Centers, please allow 2-4 business days for your refund to be processed. Please initiate a return here.
Bulgaria, Croatia, Cyprus, Czech Republic, Greece, Hungary, Ireland, Italy, Malta, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Switzerland, Turkey	No	We accept mail-in returns via our third-party partner ZigZag Global. Return shipping labels are not provided by Everlane. Once your return has arrived at ZigZag’s Return Centers, please allow 2-4 business days for your refund to be processed. Please initiate a return here.
Bahrain, Chad, Egypt, Gibraltar, Iceland, Israel, Jordan, Kenya, Kuwait, Liechtenstein, Monaco, Montenegro, Morocco, Nigeria, Oman, Qatar, San Marino, Saudi Arabia, Serbia, South Africa, and the United Arab Emirates	No	We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Everlane. Returns may take several weeks to be processed, please allow 1-2 weeks for your refund to process once your package has reached our warehouse. Please initiate a return here to receive a Return Authorization Number (RMA), and return address. Return shipping labels are not provided by Everlane.

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