We accept returns from all our international customers!
Here’s what you need to know:
- Your return must be initiated within 45 days of the ship date
- Refunds can only be issued to the credit card or PayPal account used to make the original purchase
- We can only accept returns from the country to which your order was originally delivered
- All underwear (bottoms) are final sale. Bodysuits not marked as final sale can be returned, but the protective hygienic liner must still be attached.
- Final sale items cannot be returned or exchanged
- Handling fees and taxes are refundable upon return for customers in Canada
- Duties and taxes are currently refundable upon return only to customers in United Kingdom, New Zealand, and Australia
- Please allow 2-4 business days for your refund to be processed after your return has reached its destination warehouse; Refund may take 3-5 business days to be reflected on your statement after it has been issued
- We are unable to offer automatic exchanges right now
To initiate a return, click on Orders & Returns in your account.
Please see below for a list of fees and notes by country:
|
Fee |
Additional Instructions |
Canada |
Free |
|
United Kingdom |
£6 |
|
Europe |
€8 |
Duties and taxes are |
Australia |
A$12 |
|
New Zealand | NZ$14 |
|
Mexico Asia Pacific |
US$9 |
Duties and taxes are |
All other countries not listed above |
You are responsible for |
We accept mail-in returns |
Any other questions? Please reach out to us here.