How to Return an International Order – Everlane

We accept returns from all our international customers!

Here’s what you need to know:

Your return must be initiated within 60 days of the original purchase date
Refunds can only be issued to the credit card or PayPal account used to make the original purchase
We can only accept returns from the country to which your order was originally delivered
Please check here for our underwear and bodysuit return policy
Final sale items cannot be returned
Duties and taxes are currently refundable upon return only to customers in Canada, United Kingdom, and Australia
Please allow 2-4 business days for your refund to be processed after your return has reached its destination warehouse; Refund may take 3-5 business days to be reflected on your statement after it has been issued

To initiate a return, click on Orders & Returns in your account.

Please see below for a list of fees and notes by country:

Country or Region	Fee	Additional Instructions
Canada	C$8	Fee is waived if refund is selected in the form of store credit.
United Kingdom	£5
Europe Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey	€8	Duties and taxes are non-refundable.
Australia	A$12
New Zealand	NZ$12	Duties and taxes are non-refundable.
Mexico Asia Pacific Hong Kong, Japan, Malaysia, Phillippines, Republic of Korea, Singapore	US$8	Duties and taxes are non-refundable.
All other countries not listed above	You are responsible for payment to the carrier of your choice.	We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Everlane. Please initiate a return in Orders & Returns for instructions and mail-in address. Duties and taxes are non-refundable.

Any other questions? Please reach out at support@everlane.com.