To create an International return, please complete the process using the instructions below.
Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
If you have any questions, reach out to us at Support@everlane.com.
| Return Instructions | |
| Canada |
We offer mail-in returns for a $ 6 USD restocking fee. Please initiate a return here. Print the Return Authorization Number (RMA) and return shipping label from our website. Duties and taxes are refundable through Everlane. |
| Australia, United Kingdom |
We offer mail-in returns via our third-party partner ZigZag Global. Return shipping labels are provided through ZigZag for a fee. Once your return has arrived at ZigZag’s Return Centers, please allow 2-4 business days for your refund to be processed. Please initiate a return here. Duties and taxes are refundable through Everlane. |
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Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland Asia Pacific: |
We offer mail-in returns via our third-party partner ZigZag Global. Return shipping labels are provided through ZigZag for a fee. Once your return has arrived at ZigZag’s Return Centers, please allow 2-4 business days for your refund to be processed. Please initiate a return here.
Duties and taxes CANNOT be refunded by Everlane. |
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Turkey |
Mail-in returns can be initiated via our third-party partner ZigZag Global, using the shipping carrier of your choice. A return shipping label will not be provided. Duties and taxes CANNOT be refunded by Everlane. Please initiate a return here. |
| All other countries not listed above |
We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Everlane. Returns may take several weeks to be processed, please allow 1-2 weeks for your refund to process once your package has reached our warehouse. Please initiate a return here to receive a Return Authorization Number (RMA), and return address. Duties and taxes are non-refundable through Everlane. |