How to Return an International Order – U.S. Help Center

We accept returns from all our international customers!

Here’s what you need to know:

Your return must be initiated within 45 days of the ship date
Refunds can only be issued to the credit card or PayPal account used to make the original purchase
We can only accept returns from the country to which your order was originally delivered
For hygienic reasons, face masks and underwear (tops and bottoms) are Final Sale and cannot be returned. Our Perform collection is returnable. Swim and Bodysuits may be returned as long as the protective hygienic liner is still attached.
Please allow 2-4 business days for your refund to be processed after your return has reached its destination warehouse; Refund may take 3-5 business days to be reflected on your statement after it has been issued
We are unable to offer automatic exchanges right now

To initiate a return, click on Orders & Returns in your account.

Please see below for a list of fees and notes by country:

Country or Region	Fee	Additional Instructions
Canada	Free	Duties and taxes are refundable
United Kingdom	£6	Duties and taxes are refundable
Europe Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland*, Turkey	€8	Duties and taxes are non-refundable unless otherwise noted. * Duties and taxes are refundable for countries listed with an asterisk
Australia	A$12	Duties and taxes are refundable
New Zealand	NZ$14	Duties and taxes are refundable
Mexico Asia Pacific Hong Kong, Japan, Macau, Malaysia, Phillippines, Republic of Korea, Singapore, Taiwan Middle East Israel*, Kuwait, Saudi Arabia, United Arab Emirates	US$9	Duties and taxes are non-refundable. * Duties and taxes are refundable for countries listed with an asterisk
All other countries not listed above	You are responsible for payment to the carrier of your choice.	We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Everlane. Please initiate a return in Orders & Returns for instructions and mail-in address. Duties and taxes are non-refundable.

Any other questions? Please reach out to us here.