How to Return an International Order

We accept returns from all our international customers!

Here’s what you need to know:

• Your return must be initiated within 90 days of the original purchase date
• Refunds can only be issued to the credit card or PayPal account used to make the original purchase
• We can only accept returns from the country to which your order was originally delivered
• Please check here for our underwear and bodysuit return policy
• Final sale items cannot be returned
• Duties and taxes are currently refundable upon return only to customers in Canada, United Kingdom, and Australia
• Please allow 2-4 business days for your refund to be processed after your return has reached its destination warehouse; Refund may take 3-5 business days to be reflected on your statement after it has been issued
• For all countries to which we offer returns via DHL Express, we have waived the extra pickup fee as of this morning. Note that this does not mean the return is free. But the customer can have the package picked up for the same price they would pay to drop it off themselves.

To initiate a return, click on Orders & Returns in your account.

Please see below for a list of fees and notes by country:

Any other questions? Please reach out at support@everlane.com.