Please note, due to the impacts of COVID-19 globally, many carriers are experiencing delivery delays.
Sometimes the following situations can occur with packages marked as delivered:
- The postal carrier left the package somewhere discreet to prevent it from being stolen
- A neighbor or roommate may have accepted the package on your behalf
- The postal carrier marked the package as delivered a few days in advance
If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package hasn’t shown up after 3 business days, contact us via our contact form.
Please note, we are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with your order shipped to a forwarding address, including lost shipments or questions regarding tracking.
If you happen to receive your original order after you’ve received your replacement package, we kindly ask that you return the former. You can contact us and we will send you a return label so you can ship the original package back to us free of charge.