All purchases* (including purchases made at brick-and-mortar locations and Choose What You Pay purchases made online) may be returned within 60 days of the purchase date.
Items must be unworn, unwashed, and undamaged, and unaltered. You must include any original packaging, including all tags or boxes the item came with.
Refunds for store credit are free, include free U.S. shipping on your next order, and do not have any restocking fees deducted from the total refund.
For refunds to credit cards and PayPal we deduct $6 to cover shipping and restocking. (This fee is charged for US and Canadian orders only) Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
If your order used store credit as the sole payment method, that specific purchase can only be returned for store credit. If you would like your store credit returned to your credit card or PayPal account that has been used to purchase at Everlane within the past 6 months, reach out to firstname.lastname@example.org.
*excluding items purchased at Choose What You Pay IRL events.
Underwear & Bodysuit Policy
Your first pair of underwear can be tried on and returned for a refund within 60 days of purchase, even if the tags and protective liners have been removed. After your first pair, any underwear must be in its original, unopened packaging with the seal intact for a refund. Bodysuits can be returned within 60 days of purchase, but the protective hygienic liner must still be attached. We cannot accept returns for bodysuits without the protective hygienic liner attached.
Please note that all sales made at our Choose What You Pay IRL events and any gift card purchases are final.