We aren't able to offer automatic exchanges right now, so instead, we provide a combination of free returns, U.S. free shipping, and store credit for all U.S. orders to make sure you receive the correct size. To get this going, head over to [everlane.com/returns] and click “Create return for store credit”. After answering a few questions we’ll send over a prepaid return shipping label. After you ship the package back to us and the warehouse receives it, our warehouse will process your return and we’ll email you about your store credit refund. You can then use this store credit to make your exchange purchase.
Most purchases (including purchases made at brick-and-mortar locations and Choose What You Pay purchases made online) may be returned within 60 days. Please ensure that items are unworn, unwashed, and undamaged. Note: All returned items must be unaltered and include any original packaging, including all tags the item came with. If you adjusted the length of your Kick Crop Denim, you will no longer be able to return them.
Please note that all sales made at our CWYP IRL events and Gift Cards purchases cannot be returned.
For information on International returns and exchanges, please visit our International Help page.