US-based customers may be eligible for exchanges on in-stock items within 60 days of shipment. Please see our return policy for full details.
US ONLY
Step 1. Log into your Everlane account and navigate to the Orders & Returns page.
Step 2. Select the item(s) you would like to exchange and the reason(s) you are exchanging them.
Step 3: Claim your Return Credit by clicking on the button “Add My Return Credit” on the return confirmation screen, or in the return confirmation email. The credit will be applied at checkout. (Note: Your order may not be eligible for Return Credit. e.g. If you have an outstanding return the warehouse has not received, you will not be offered Return Credit). This credit will expire after 14 days.
Step 4: Place a new order for the items you want in exchange.
Step 5. Print the prepaid shipping label provided and mail in the package. Please send the item(s) back to us within 30 days.
Please note that all sales made at our CWYP IRL events, final sale items and Gift Card purchases cannot be returned or exchanged.
For information on international returns and exchanges, please visit our International Help page. For Canadian exchanges, we do offer a complimentary return label, but we do not offer free shipping on your next order at this time.