US-based customers may be eligible for exchanges on all in-stock items within 90 days of purchase. Please see our return policy for full details.
Step 1. Log into your Everlane account and navigate to the Orders & Returns page.
Step 2. Select the item(s) you would like to exchange and the reason(s) you are exchanging them.
Step 3: Claim your Instant Store Credit Refund by clicking on the button “Add My Instant Credit” on the return confirmation screen, or in the return confirmation email. The credit will be applied at checkout. (Note: Your order may not be eligible for Instant Credit. e.g. If you have an outstanding return the warehouse has not received, you will not be offered Instant Credit)
Step 4: Place a new order for the items you want in exchange.
Step 5. Print the prepaid shipping label provided and mail in the package. Please send the item(s) back to us within 30 days.
Please note that all sales made at our CWYP IRL events and Gift Card purchases cannot be returned.
For information on international returns and exchanges, please visit our International Help page. For Canadian exchanges, we do offer a complimentary return label, but we do not offer free shipping on your next order at this time.