We’ve partnered with Happy Returns to allow for quick, easy, and environmentally sustainable in-person returns across the US. When visiting the Happy Returns Bar, the accepted product will be refunded immediately on-site and will be issued to the original form of payment.
All eligible returns are accepted at Happy Returns Bars. You can initiate your Happy Return here. You’ll need to provide your zip code and the order number, which can be found by logging into your Everlane account and navigating to your Orders & Returns page or in your confirmations emails. Happy Returns will email you a QR code and Express code to provide at your local Happy Returns Bar.
All customers are required to start a return online and present either a QR code or express code when returning items in person. Once you receive the QR or Express Code via email, you can drop your return off at any participating Happy Returns location. If you experience issues starting your return online, please contact Happy Returns Customer Support directly at (877) 750-4888.
Please note that all returned items must be unaltered and must include any original packaging and all tags the item came with. If you received a defective or incorrect item, please contact us, and we will gladly help you. Happy Returns cannot process defective or incorrect items.
All returned items will be collected by Happy Returns and sent back to Everlane consolidated with other Everlane returns, reducing the carbon footprint associated with shipping back individual return packages.