- Log into your Everlane account and head to your Orders & Returns and select the Request Cancelation or Change Address button for the order you want to change.
- Navigate to the Request drop-down, select the request and fill in the necessary information if requesting an address change.
- Click the green button to submit.
PLEASE NOTE: Only order cancellations within 1 hour of order placement are guaranteed. Depending on how far along your order is, we may not be able to make the update in time, but we will send you a confirmation email within 48 hours from submission confirming if the change could be completed. Any requested changes will impact the entire order, and individual items cannot be edited or canceled. See below for how to cancel an order within 1 hour of order placement.
Once an order has been fulfilled and shipped by our warehouse, we cannot edit the shipping address.