Back to Everlane.com
Return Policy
We're happy to accept returns of unworn items in their original condition (unwashed, tags attached, shoes in shoe boxes) within 45 days of the ship date. Gift cards, face masks, and undergarments are Final Sale and cannot be returned.
Please note: Shipping costs are non-refundable. Duties and taxes are currently refundable upon return only to customers in some countries. Handling fees and taxes are refundable upon return for customers in Canada. For all other international countries, you may be able to apply to your local customs authority for a tax refund on any returned products. Please reach out to your customs authority for more information.
For order issues such as damaged, defective, or wrong items, please contact us here.
| Country or Region | Fee | Duties and Taxes |
| Asia Pacific China, Hong Kong, Japan, Macao, Malaysia, Philippines, Republic of Korea, Singapore, Taiwan |
US$15 - US$20 | Duties and taxes are non-refundable |
| Australia | A$25 | Duties and taxes are refundable |
| Canada | Free | Taxes and handling fees are refundable |
|
Europe |
€15 - €20 | Duties and taxes are non-refundable |
| Europe Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland |
€10 - €20 | Duties and taxes are refundable |
| Israel | US$15 | Duties and taxes are refundable |
| Mexico | US$20 | Duties and taxes are non-refundable |
| Middle East Kuwait, Saudi Arabia, United Arab Emirates |
US$20 | Duties and taxes are non-refundable |
| New Zealand | NZ$30 | Duties and taxes are refundable |
| United Kingdom | £8 | Duties and taxes are refundable |
| All other countries not listed above | We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Everlane. You are responsible for payment to the carrier of your choice. Please initiate a return in Orders & Returns for instructions and mail-in address. | Duties and taxes are non-refundable |