Although we’re unable to edit the contents of your order after it’s been placed, we can often help you edit your shipping address or cancel your order completely depending on how far along your order is in the packaging process.
To request to edit your shipping address or cancel your order:
- Log in to your Everlane account and head to your Orders & Returns.
- Select Request Cancelation or Change Address.
- Navigate to the Request drop-down, select the request and fill in any necessary information.
- Click “TK TEXT” to submit.
Please note: Only order cancellations within one hour of order placement are guaranteed. Depending on how far along your order is, we may not be able to make the update in time, but we'll send you an email within 48 hours to let you know if your request was successful. Any requested changes will impact the entire order where possible, whereas individual items cannot be edited or canceled.
Please note: Once an order has been fulfilled and shipped by our warehouse, we cannot cancel the order or edit the shipping address.