# Why is 20% off not applying to my first order?

> Our 15 off promo is for first-time customers and can only be applied to newly created accounts for customers who have signed up for our mailing list

Source: https://support.everlane.com/en_us/why-is-20-off-not-applying-to-my-first-order-rkf4hrTAi

Last updated: 2025-04-28T07:00:00.292Z

  

Our 20% Welcome Discount will automatically apply to all full-priced items at checkout for first-time customers who are logged in to their newly-created account and have subscribed to our mailing list upon signup.

The discount is not eligible for gift card purchases and cannot be combined with any other promotions or discounts, including bundles or Sale and Final Sale markdowns. The discount cannot be applied to previous purchases or already-placed orders and cannot be redeemed for cash.