# What is PackageProtect by Onward?

> Weve partnered with Onward to offer PackageProtect an optional addon you can select at checkout to give your order extra peace of mind     When you add Onwa

Source: https://support.everlane.com/en_us/what-is-packageprotect-by-onward-HJBzhfGoxl

Last updated: 2025-12-02T22:01:41.917Z

We’ve partnered with Onward to offer PackageProtect — optional coverage to give your order extra peace of mind.

When you add Onward, you’ll get:

*   10% CashBack to use at Everlane (delivered 30 days after purchase)
    
*   A 90-day warranty covering rips, tears, and other issues from normal wear
    
*   Coverage for lost, stolen, or damaged packages
    
*   Carbon emissions from your delivery offset through Onward’s partnership with Cool Effect, a 501(c)(3) nonprofit fighting climate change
    

You can file a claim for a package via the email sent after checkout or [here](https://app.useonward.com/make-a-claim).

Not interested in PackageProtect? No problem — it’s completely up to you. If your package is lost, stolen, or damaged without it, you can still reach out to us. We’ll do our best to help, though we can’t guarantee recovery once a package is with the carrier.

If you’ve placed an order with PackageProtect but you don’t want the coverage, you can cancel it through the confirmation email you should have received from Onward.

  

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You’ll earn up to 10% Cashback from Onward, issued 30 days after your purchase, based on the items you kept. This will arrive as a code by email, and any additional Cashback you earn will be added to that same code.”