# What is EverPuff? > EverPuff Repair TakeBack Program The EverPuff our most circular puffer yet is built from the past made to last and designed for the future This Source: https://support.everlane.com/en_us/what-is-everpuff-BkTJcMj2xg Last updated: 2025-10-07T00:12:19.707Z **EverPuff™ Repair & Take-Back Program** The EverPuff™ — our most circular puffer yet — is built from the past, made to last, and designed for the future. This jacket embodies our commitment to reducing waste and keeping materials in use for as long as possible. Crafted from almost entirely recycled materials (with the exception of three small metal trims), the EverPuff™ was designed for performance, durability, longevity, and circularity. Every detail — from construction to care — is rooted in the belief that the most sustainable product is the one you keep wearing. With its timeless design and limited repair warranty, the EverPuff™ is built to stay with you season after season. And if it ever needs a little extra care due to normal use, our repair services are here to extend its life even further. When it finally reaches the true end of use, we’ll take it back to recycle and repurpose the materials — ensuring we maximize material recovery and minimize textile waste.  **Limited Warranty Policy** We stand behind the quality of our products. This Limited Warranty covers your purchase against defects in materials and workmanship for one covered claim during the practical, usable life of the product, beginning on the original date of purchase by the original owner.  If your product fails due to a manufacturing defect, we will, at our discretion: ●      Repair\* the product at no charge, ●      Replace it with the same or a comparable item, or ●      Issue a credit or refund. Proof of purchase will be required. After this one-time coverage has been used, the warranty period is considered fulfilled. However, you will still have access to our Customer-Paid Repair Services to help extend the life of your product. \*Repairs will be made using trims and materials available at the time of repair, and may differ slightly from the original. **What is Covered** ●      Manufacturing defects in materials and workmanship. ●      Products that are unaltered, unmodified, and used under normal, intended conditions. **What is Not Covered** This warranty does not cover: ●      Damage caused by accident, misuse, improper care, or failure to follow care/laundering instructions. ●      Altered, modified, or repaired items (Note: Customer-initiated repairs will not void the subsequent eligibility for Customer-Paid Repair Services described below, but they will void coverage under this Limited Warranty). ●      Products purchased from unauthorized sellers or secondhand sources. ●      Cosmetic changes (discoloration, scratches, abrasions) that do not affect performance. ●      Normal Wear and Tear (i.e., damage or deterioration resulting from ordinary use and exposure over time, such as fading, fabric thinning, seam wear, or material breakdown over time). This type of damage is addressed through our separate non-warranty Customer-Paid Repair Service outlined below. **Warranty Service** 1\.     To initiate a claim, please contact our Customer Experience team [here](https://support.everlane.com/contact/everpuff-repair-S1N03IoOlg) with your proof of purchase and photos of the product issue. 2\.     Once approved, you will receive instructions for returning your product. 3\.     If the defect qualifies under warranty, we will repair, replace, or credit the item at our discretion. **Customer-Paid Repair Services**  We believe the most sustainable product is the one you already own. We offer Customer-Paid Repair Services designed to address damage caused by accidents and Normal Wear and Tear (which are explicitly excluded from our Limited Warranty). As part of this warranty, customers are eligible for one covered repair, replacement, or credit during the practical, usable life of the product, even if the issue falls outside warranty terms. Beyond that, additional Customer-Paid Repair Services may be available, subject to material availability. Our Customer Experience team can provide details, cost estimates, and timelines. Customers may be asked to cover shipping costs for customer-paid repairs. Choosing repair over replacement helps reduce waste, minimize carbon emissions, and ensures you get the most life from your product. **Take-Back & End-of-Life Responsibility** As part of our sustainability initiatives, we will accept your product back at the true end of its usable life.  We will recycle or repurpose the components and materials through our verified network of partners. Some materials may not be fully recyclable in a closed-loop system at the time of take-back, but will be handled in a manner consistent with responsible sustainability practices, enabling a life beyond their first (or second) use.  This take-back program is a cornerstone of our product promise — designed to keep valuable resources in circulation and minimize landfill waste. **Additional Terms** ●      This warranty is valid for the original owner only and is non-transferable (except where prohibited by law). ●      Replacement products or repairs do not extend or restart the original warranty period. ●      “Lifetime” refers to the practical, usable life of the product, not the lifetime of the purchaser. ●      This warranty provides specific legal rights; you may also have other rights that vary by jurisdiction.