# How much do online returns cost for orders outside of the US?

> Were happy to accept returns of unworn items in their original condition unwashed tags attached shoes in shoe boxes within 30 days Canada or 45 days all

Source: https://support.everlane.com/en_us/how-much-do-online-returns-cost-for-orders-outside-of-the-us-SJVdhj4Xeg

Last updated: 2026-03-18T19:54:03.863Z

  

**Please note: We’re currently experiencing an issue with some international returns. If you run into any trouble starting or completing your return, please contact our support team and we’ll be happy to help.**

  

Returns are available for eligible items in their original condition (unwashed, tags attached, shoes in shoe boxes) within 45 days of your order's ship date.\*

Gift cards, underwear (tops and bottoms), and items marked as [Final Sale](https://support.everlane.com/i-bought-something-on-final-sale-but-i-really-want-to-return-it.-can-i-still-do-that-H1hGhHaRs) cannot be returned or exchanged.

  

**Region**

**Countries**

**Return Shipping Fee**

**Asia Pacific**

China, Hong Kong, Japan, Macao, Malaysia, Philippines, Republic of Korea, Singapore, Taiwan

$18 – $24 USD

**Australia**

—

A$30

**Canada**

—

Free

**Europe (Select Countries)**

Bulgaria, Croatia, Hungary, Iceland, Monaco, Romania, San Marino

€18 – €24

**Europe**

All other European countries

€6 – €12

**Israel**

—

$18 USD

**Mexico**

—

$18 – $24 USD

**Middle East**

Kuwait, Saudi Arabia, United Arab Emirates

$18 – $24 USD

**New Zealand**

—

NZ$24 – NZ$36

**United Kingdom**

—

£5

**All Other Countries**

Not listed above

Use your own carrier & pay shipping cost

  

Please note: Shipping costs are non-refundable upon return for all countries, including the United States. Duties and taxes are refundable upon return only to customers in select countries, which you can find [here](https://support.everlane.com/en_gb/are-duties-and-taxes-refunded-if-i-make-a-return-Bk9fnBaRs). 

  

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\*Our support team and stores that do not accept cash cannot process cash refunds and can only issue store credit. Purchases made with cash in the US are only refundable to store credit when returning by mail outside the US.